You will receive a reminder Email/SMS 48 hours prior to your scheduled appointment. If you need to reschedule or cancel, you can reply to the Email or call the clinic.

Please arrive at your scheduled appointment prepared for treatment. If you reschedule or cancel less than 24 hours before your appointment, the deposit or value of your treatment will be forfeited. If you fail to attend your appointment, the deposit or value of your treatment will be forfeited.

Refunds

Please be certain of the services you are purchasing. Refunds cannot be offered for change of mind. Visit the Victoria Consumer Affairs website for details. Refunds cannot be offered if you are moving or your situation has changed.

Your treatment outcome is dependent upon many external factors outside our control. Given these external factors, we cannot guarantee individual results or the number of treatments required.

All treatment results are disclosed on this website and are confirmed in writing during your consultation.

If you are unhappy with any aspect of the service you have received, please bring it to the immediate attention of clinic management.