Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognise that individuals have a right to control how their personal information is handled.

Our Privacy Policy describes in detail how we collect, use and disclose your personal information, how you can access and correct your personal information, and how you can make privacy complaints.

By using our website, services, or by providing any personal information to us, you consent to our collection, holding, use, and disclosure of your personal information, as set out in this Privacy Policy.

For the purposes of this Privacy Policy, personal information includes your:

• name and date of birth;

• contact details and your emergency contact details;

• treatment details;

• before and after treatment photographs;

• any personal information captured by CCTV (as covered by our CCTV Policy);

• payment information such as bank accounts or credit card details;

• payment history; and

• sensitive information such as medical information provided by you and collected by us as part of your treatment file, details of telehealth consultations, and any allergies you may have.

We may also collect information relating to your access and use of our website including social media accounts or apps, IP address, device type, browser information, time and date of access, location data, webpages visited, and other website-related information including through the use of internet cookies.

Information which does not disclose your identity, or enable your identity to be ascertained), will not be classified as personal information and therefore will not be subject to this Privacy Policy.